Do you have questions about RID? We’re here to help! We’ve created a Member Services FAQ page with answers to the questions Member Services gets most often, but if there are other questions you’d like answers to, please submit them to We will answer these questions in an ongoing monthly series. This is your opportunity to find out all you could ever want to know about the who, what, when, where, why, and how!

Q&A series posts will be posted throughout the month, so be sure to check back to see the answers!


Q: How do I log in to my account?

A: Go to and enter your user name and password. Your “user name” is your member ID number. If you’ve forgotten your member ID number, please do not create another account. Instead, contact member services via phone or email. If you’ve forgotten your password, you can contact Member Services via phone or email to reset it for you, or use the password recovery tool. Note that if you use the password recovery tool, the password that is sent to your email will need to be entered exactly as it appears in the email without the addition of any spaces, etc.