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Site Procedures

Below is a description of the general procedures for test sites. For more information, please contact the test site or the national office.

Late Arrivals

The ability to test candidates arriving late for their scheduled time for performance tests will be at the discretion of the LTA with the following guidelines:

Only Person or Last Person Testing

If the candidate is the only person or the last person to be tested that day, it will be at the discretion of the LTA or the availability of the testing facility whether the tester will have his/her regular allotted time for warm-up and testing.

If the LTA or the facility is unavailable, the candidate can waive his/her warm up time all the way up to the appointed start of the test and take the test as scheduled. If the candidate is unwilling to waive the warm up portion of the test and proceed with the test at the appointed time, then the candidate will forfeit all test fees and would need to contact the certification department of the national office to reschedule the test for a later time once payment has been received by RID.

If the candidate does not show up or contact the test site, the LTA is required to remain at the test site until the start time of the scheduled performance test. At that time, the LTA is free to leave, but must notify the certification department at the national office on the first business day following the scheduled test. The candidate will forfeit all fees in regard to the missed test unless the circumstances are deemed to be an emergency. The candidate must notify NTS staff on the first business day following the missed test to discuss options for retesting. LTAs will be paid for candidates who fail to show for performance tests.

Subsequent Persons Testing

If the candidate is not the only person to be tested, the LTA may suggest that the time be deducted from their warm-up time. If the candidate is agreeable to this option, s/he must state so on the verification of testing conditions form, along with the LTA’s verification.

For example: The candidate’s scheduled warm-up time is from 9:00-10:15, with a 15 minute break before the scheduled start of the test at 10:30. The candidate arrives at 9:45 and decides to proceed with warm-up through 10:15 with testing to begin at 10:30. The candidate cannot appeal the results of the test after stating their agreement to this revised schedule.

Should the option above not be acceptable, the candidate must inform the LTA and contact the certification department at the national office on the first business day following the test to be rescheduled, and s/he will forfeit all fees in regards to the missed test.

The LTA must make the appropriate notations on the Verification of Testing Conditions form and contact the certification department at the national office on the first regular business day following the test to inform them of the situation.

Test Administration

• Candidates should arrive in professional attire, which is appropriately color-contrasted to skin tone.
• Candidates should not wear whites or reds, as these colors cause problems for color video equipment.
• Candidates will be asked to sign forms indicating agreement to maintain confidentiality in regard to testing materials and show a valid photo I.D. This form also allows RID to use the test tape as a rater monitoring device (92.32).

The NAD-RID Certification Council (CC) will review appeals related to the administration of the test, such as violations of proper procedure and/or deviation from National Testing System policy, and will attempt to issue a response within 60 days of receipt.

Appeals must be sent in writing by certified mail to NTS staff at the RID national office.

An appeal must be filed within 90 days from the date of notification of test results.

If an appeal is upheld by the Certification Council (CC), the test retake must be completed within one year of the date of notification by the CC (94.47). If the test retake is not completed within the year, the candidate will be responsible for the re-application process and fees.

Test appeals will not be considered on the basis of rater decision/judgment. (96.03)

Appeals will be considered on the basis of:

• Misinformation regarding testing arrangements (test taker given wrong location, time, etc.)
• LTA error (misinformation given to test taker, such as telling the test taker that if s/he chooses option A, s/he must choose option A throughout the test; LTA changing site information without informing test taker; unprofessional conduct; failure to follow guidelines in LTA Manual, etc.)
• Equipment malfunction (equipment failure, inappropriate equipment, etc.)
• Environmental factors (air conditioning breakdown resulting in an excessive temperature in test room, distracting loud noises, power outage, etc.)
• Damaged stimulus materials (lack of complete set of stimulus materials, worn-out tapes, etc.)
• Unavoidable catastrophic events (death of an immediate family member, doctor’s verification of accident, illness or hospitalization, etc.)
• Natural disaster (earthquake, fire, snowstorm, etc.)