If you have questions regarding an ethical dilemma, first consult the NAD-RID Code of
Professional Conduct and the RID Standard Practice Papers. While RID Headquarters staff and/or the Ethics Committee may not be able to resolve ethical questions directly, they can provide you with materials which may assist you or refer you to individuals or agencies who may be able to advise you.
RID encourages the individuals involved in a complaint situation to make every effort to resolve the conflict without implementing the EPS, when possible.
RID established the EPS as a multi-level grievance system to be utilized when all personal efforts have been exhausted and proven unsuccessful. This system includes a grievance process that includes a punitive/corrective component but also encourages communication, conflict resolution and a rebuilding of trust and confidence.
Individuals who file a complaint with RID about an interpreter’s action(s) are asked to participate in mediation. Such participation affords both parties an opportunity to better understand the circumstances leading to the complaint and, whenever possible, to resolve the underlying conflict. To learn more about the grievance process please view the Enforcement Procedures Web page.
Before Filing a Complaint
- Try approaching the interpreter and sharing your concerns. Often, this will resolve the situation.
- Consider talking with his or her supervisor or the person responsible for contracting or arranging the interpreter to express your concerns.
- If you have exhausted all avenues of conflict resolution, you should examine the EPS Policy Manual to see if RID has the authority to review and process the complaint.
- must be based on the possible violation(s) of the official NAD-RID Code of Professional Conduct
- must be filed due to an incident related to the provision of interpreting services
- must describe an incident that occurred after the interpreter’s services were contracted through a verbal or written agreement and may involve paid or volunteer interpreter service
- must be filed only by a person who has direct knowledge of or involvement in the interpreting situation in which the alleged violation occurred
- may be filed as a result of the contracted interpreter’s conduct prior to, during, or after an interpreting assignment
- may be filed against any individual who is or was a member of RID at the time of the alleged violation
Timeframe for Filing a Complaint
A complaint must be received by RID Headquarters within 90 days of the alleged violation. The 90-day filing limit applies to when the alleged violation(s) occurred, which is not necessarily the time of the actual interpreting.
Structure of a Complaint
A person filing an official ethics complaint must be sure that the complaint includes all of the necessary items, which includes:
- Who is the person filing the complaint (the complainant)?
- Who is the interpreter?
- When and where did it happen?
- What happened?
- A statement that describes how the alleged misconduct violated the NAD-RID Code of Professional Conduct and how it negatively impacted the interpreting situation. Specific tenets should be cited. The statement must include the following applicable items:
- A complete narrative of the alleged misconduct.
- A description of how the interpreter’s alleged misconduct adversely affected the situation and/or parties involved.
- A list of and detailed description of intended sources of evidence (witness statements, documentation, affidavits, etc.) that can be used to support the allegations. The list (not the evidence itself) must be included with the initial complaint. The evidence may be submitted later in the process, if necessary.
- A summary of other actions, if any, taken to resolve this matter prior to filing a complaint.
- The status of legal action underway, at the time of filing, related to this matter.
- Information, if known, about previous incidents or alleged actions or misconduct committed by the interpreter and experienced by the individual filing the complaint.
Format of Complaints
If you are not sure about your complaint or have unanswered questions, please contact the Ethical Practices System Department before filing a complaint.
It is recommended that you compose your required narrative in a separate Word document and save this document for your records. You can then send this along with your Official Complaint Form.
You can submit your complaint via e-mail to email@example.com, via fax to 703-838-0454, or via postal mail to RID, ATTN: EPS, 333 Commerce Street, Alexandria, VA 22314.
For assistance, please contact the EPS staff: