If you have questions regarding an ethical dilemma, first consult the NAD-RID Code of
Professional Conduct and the RID Standard Practice Papers. While RID Headquarters staff and/or the Ethics Committee may not be able to resolve ethical questions directly, they can provide you with materials which may assist you or refer you to individuals or agencies who may be able to advise you.
RID encourages the individuals involved in a complaint situation to make every effort to resolve the conflict without implementing the EPS, when possible.
RID established the EPS as a multi-level grievance system to be utilized when all personal efforts have been exhausted and proven unsuccessful. This system includes a grievance process that includes a punitive/corrective component but also encourages c