One of the most common questions we receive about the EPS is how long does it take to have a case
processed, or more frequently, why is it taking so long to have my case processed? As a result, the
Standards and Practices (S&P) team undertook a project to develop an “Ideal Case Timeline” to help
answer these frequently asked questions. Here is what S&P came up with:

Complaint Received/Acknowledged 2 Days
Complaint Evaluated 14 Days