One of the most common questions we receive about the EPS is how long does it take to have a case
processed, or more frequently, why is it taking so long to have my case processed? As a result, the
Standards and Practices (S&P) team undertook a project to develop an “Ideal Case Timeline” to help
answer these frequently asked questions. Here is what S&P came up with:
This means that, ideally, a case that goes through EVERY step, would be processed within 343 days, a
little over 11 months. However, this does not show the entire story. This is based on the following
- All Required Components of a Valid complaint are initially included. This means the signed
complaint form, a detailed narrative that cites specific tenets of the RID Code of Professional
Conduct (CPC), a summary of actions taken to resolve the matter prior to filing a complaint, etc.
are included. If these are not included, EPS staff begin emailing, calling, writing letters
requesting more information. Then we wait for the complainant to comply.
- The complainant has internet access, a working computer, a web camera, as well as the
knowledge how to upload a video file if an ASL narrative is preferred.
- The complainant understands the CPC and its application to interpreter conduct.
- Neither party is involved in legal proceedings against each other nor an entity related to the
- The respondents contact information is correct in the RID Database, and the respondent
receives the request for a respon