Examining conflict in interpreting and the implications for interpreter education

Paula Gajewski Mickelson and Matthew O’Hara

2014 CIT Conference

In the midst of the complexities, a basic truth in any interpreted interaction is that the Deaf and hearing participants, as well as the interpreters, are all human, hoping for a successful interaction that includes acknowledgement, mutual respect and understanding. Even with this common goal, interactions also include conflict, sometimes that which escalates to a level of harm. One way to understand when and why our professional interactions go awry, beyond anecdotes, is by analyzing the complaints filed against interpreters within the Registry of Interpreters for the Deaf (RID) Ethical Practices System (EPS.) This presentation will provide a data comparison from a 2007 analysis of EPS complaints filed against interpreters from 1999 – 2005, along with recent data from 2006-2012, highlighting the similarities and differences within the data sets. Insights and resources from the EPS, dispute resolution and mediation practices will be offered in ways that can inform interpreter education practices.

Click here for the PowerPoint presentation.

Click here for the CIT Proceedings PDF.