Introduction to the EPS
RID’s Ethical Practices System (EPS) seeks to bring accountability to the field of interpreting and is part of the tri-fold approach to establishing the standards RID maintains for its membership. It provides guidance and enforcement to professionalism and conduct while offering a complaint filing and review process to address concerns regarding the ethical decision-making of interpreters.
(Transcript from Video)
Have you ever wondered about consumer protection when it comes to interpreting services?
Where can consumers go if they have a concern about an interpreter’s conduct while on the job?
Please allow me the opportunity to share information with you about the Registry of Interpreters for the Deaf’s (RID) ethics enforcement program. This purpose of the Ethical Practices System (EPS) is to ensure consumer protection, resolve conflict and uphold the standards of NAD-RID Code of Professional Conduct (CPC) for ASL interpreters.
The EPS is a comprehensive approach to establishing the standards RID maintains for its membership. It provides guidance and enforcement to professionalism and conduct while offering a complaint filing and review process to address concerns regarding the ethical decision-making of interpreters.
The complex nature of the interpreting process, along with language, cultural and situational challenges, can cause misunderstandings, conflicts and allegations of misconduct occasionally occur. When a conflict arises, the experience and the consequences can prove devastating both personally and professionally for everyone involved, unless properly handled.
RID encourages the individuals involved in a complaint situation to make every effort to resolve the conflict on their own, when possible, without implementing the EPS. When that attempt is unsuccessful, working with a mediator can while encourage communication, resolve conflict and rebuild trust and confidence for members of our community. We are pleased to say that more than 80% of RID mediations result in agreements between the parties where the original conflict is resolved.
RID highly values the professional relationships formed between and among practitioners and consumers and hope that your organizations will partner with us to share information about the EPS and how it can be of service to the Deaf and interpreting communities.
RID responds to all complaints received. However, not all complaints are accepted and processed (i.e. Mediation and adjudication) as formal complaints. Common reasons for rejecting complaints include: filing against an agency when the EPS is for individual members; filing beyond the amount of time allowed; filing against someone who is not certified or not a member; filing a complaint for reasons unrelated to the interpreters’ role as an interpreter; not providing sufficient information to take action; and some combination of these reasons.
Please consider assisting someone who may need to file a complaint. The process has some steps and requirements that may seem daunting to those unfamiliar with RID or the EPS. Your support and assistance as a front-line organization, advocate or colleague supporting consumers is vital! Thank you, in advance, for working with us to ensure the integrity of the interpreting profession and service to our community.
Please visit the RID website for more information (i.e. forms, policies, videos, etc.) or contact the RID HQ staff for more help. We can be reached via phone, videophone or email (Ethics@rid.org).
For assistance, please contact the EPS staff:
(703) 838-0030 voice
(571) 384-5849 Videophone