I never set out to cause harm, yet I may be punished for what others thought was harmful. Interpreting is a complex profession, and this definition of harm is unfair. Why is this happening?

As a trust profession, all of us must consider the impact of our actions, act with integrity and hold ourselves accountable. One may mean well, but the impact of their actions may be adverse. With that said, those overseeing the EPS are trained to thoroughly screen and investigate complaints so that the results will be fair and neutral.