The RID EPS department and Ethics Committee conducted no fewer than four town halls and two conference presentations to solicit feedback from RID members and members of the Deaf community on their experiences with the EPS and to solicit recommendations for improvement. The Ethics Committee and RID’s EPS department collected surveys, conducted interviews, met regularly with members of the Ethics Committee and conducted research and sought out various approaches for consideration in our EPS, including a Restorative Justice approach. Additionally, RID consulted with one of the leading legal experts to assist us in writing a robust and clear grievance policy that will protect our certification and our consumers. We also worked with a diverse group of experts in the field of interpreting. Perspectives from the information we collected from members and consumers from the town halls, along with our consultant, the EPS workgroup, and RID Headquarters Staff who manage our EPS department, were all considered during the development of the new EPS. Therefore multiple perspectives and members’ and grievance-filers’ experiences were carefully considered and incorporated during the reform process.