As with any profession, best practices dictate that an organization intermittently revisits its policies and procedures to keep up with industry standards, consider the needs of our consumers, and review the trends within the profession. RID has a legal and ethical obligation to ensure that our EPS protects the integrity of RID certification, foster accountability and integrity among professional practitioners and ultimately protect our consumers. RID worked with a legal consultant who is a leader in the field of grievance systems and with a group of Subject Matter Experts and leading thinkers, practitioners, and educators within our field to review and make recommendations to revisit the scope of and enhance the efficiency of our EPS in accordance to the needs of our consumers and members. The organization is obligated to protect our members and consumers, and the changes made to the EPS will achieve this goal. Additionally, these changes were made to align with RID’s goal of applying for accreditation by the National Commission of Certifying Agencies.