We are committed to providing you with the tools necessary to achieve your professional goals and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That is why we have partnered with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook, and Twitter. This digital image contains verified metadata that describes your qualifications and the process required to earn them.
Credly Support: certification@rid.org
Getting Started
When RID issues you a Credly digital badge (such as an Associate Member, Certified Member, CDI, NIC, or CI & CT badge), you will receive an invitation email from Credly at the email address listed in your RID account. If you do not receive the email, check your spam or junk folder first.
For instructions on creating a Credly account, confirming your email address, logging in, and accepting your badge, visit: https://support.credly.com/hc/en-us/articles/360038029111-How-do-I-get-started
For tips on receiving badge notification emails, visit:
https://support.credly.com/hc/en-us/articles/360021214251-How-can-I-be-sure-I-receive-my-badge-notification-email
For instructions on using the Credly Badge Earner Dashboard, visit:
https://support.credly.com/hc/en-us/articles/9927498181915-Earner-Dashboard
For instructions on accessing your Credly account settings, visit:
https://support.credly.com/hc/en-us/articles/10478219806619-How-do-I-access-my-Credly-account-settings
If you have legally changed your name, complete the form at https://rid.org/name-change-form/. Your name must first be updated in your RID account and the RID Registry. Member Services will process the name change, update your RID account, and coordinate with the Certification Department to update your Credly badge.
Please note: RID will update the legal name on your RID-issued badges, but you are responsible for updating your legal name separately on your Credly profile.
There are two separate email addresses to consider:
Badge notification email: The email address that receives notifications about your RID-issued badges.
Credly login email: The email address you use to sign in to your Credly account.
Important Note: Updating the email address associated with your RID-issued badge does not change the email address you use to sign in to Credly. It only changes the address that receives notifications about your RID badge.
Only the RID Certification Department can update the email address associated with your RID-issued badge.
If you created your Credly account using an old email address and want to sign in with a new one, first add the new address to your Credly account as a secondary email address and verify it. For step-by-step instructions, see Credly’s instructions for adding a secondary email address. https://support.credly.com/hc/en-us/articles/360021220951-Can-I-add-multiple-emails-to-my-account
After the new address is verified, you can set it as your default email address. Your default email address is the one you use to sign in to Credly.
We strongly recommend keeping all your email addresses in your Credly account. This can help you receive future badges or badge updates sent to any of those addresses and may help you access and verify your account if needed.
Do not remove an email address connected to your RID-issued badge. Removing it will cause the badge to be removed from your Credly account.
If you no longer have access to your original email address, you can work with Credly’s Earner Support team to regain access to your account and then update it with a new, accessible email address. You can also add a secondary email address to help ensure that a badge issued to older or inactive email addresses remain accessible under a single profile.
Contact Credly Support: https://support.credly.com/hc/en-us/requests/new
If you have multiple Credly accounts associated with different email addresses, you may be able to merge them into one account so your badge is accessible under one email address and password. This can be especially helpful if you have received badges from multiple organizations. For more information, visit: https://support.credly.com/hc/en-us/articles/360020963892-How-do-I-merge-my-accounts
Badges
You can access your RID-issued digital badges through your Credly account using a web browser or the Credly mobile app.
On a web browser: Log in to your Credly account. From the Home/Dashboard page, you can view all of your badges under Badges. For more information, visit Get to Know the New Credly Earner Dashboard.
On the Credly mobile app: Log in to your account and go to Badges tab to view and share your badges. Badges can be pinned to the top of the badge wallet for easier access. For instructions, visit Credly Badge Wallet & Sharing.
Each email client has its own interface and instructions. Examples of other email clients include Yahoo Mail, Apple Mail, Mozilla Thunderbird, and Proton Mail. Search the email client’s Help Center or official support documentation for instructions specific to that service. For example, you could search for “Yahoo Mail email signature help” or “Apple Mail add an image to an email signature.”
If you are an RID Certified Member, you will receive two badges: one representing your Certified membership and one representing the certification(s) you currently hold.
If you hold more than one RID certification, you will receive a badge for each certification, except that CI and CT are represented together on one badge when you hold both.
You can adjust your privacy settings in Credly to control what information about you is public. Keep in mind that if a badge is set to private, you cannot share it with others.
For instructions and available sharing options, visit: https://support.credly.com/hc/en-us/articles/360020964272-How-do-I-share-my-badge
Common badge-sharing options to include:
Email: Send your badge directly to someone. For Certified Members, recipients who click your certification badge to verify your status will see your Certified membership expiration date at the top of the page.
Social Media: https://support.credly.com/hc/en-us/sections/360003206172-Sharing-to-Social-Media (Credly highlights LinkedIn as a popular platform for sharing badges.)
Email Signature: Add your badge to your email signature. This can help make your certification and/or membership visible in your regular email communications. Instructions: https://support.credly.com/hc/en-us/articles/360021221691-Can-I-attach-my-badge-to-my-email-signature
Credly Mobile App: https://support.credly.com/hc/en-us/sections/13063486306459-Mobile-App
Website: You can embed your badge on a website. Instructions: https://support.credly.com/hc/en-us/articles/360043782632-How-can-I-embed-my-badge-in-a-website
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The “Share to Mobile Wallet” feature creates a copy of your badge that can be stored and shared from your mobile wallet.
This is not a live badge, so changes made after you add it to your mobile wallet will not automatically appear in the saved copy. To make sure the information is current, remove the saved badge from your mobile wallet, then download and add the updated badge.
For example, if your membership expiration date changes, the copy in your mobile wallet will continue to show the previous date until you replace it with the updated badge.
RID digital badges are digital credentials designed to be verified online and updated in real time. They are not intended to be printed. Printing a badge may lead to misrepresentation because a printed copy cannot provide the same real-time verification as the digital badge. Digital badges help protect consumers, reduce the risk of misrepresentation, and strengthen the integrity and security of RID certification.
You may not use or share your downloaded Credly badge image without including a hyperlink to the original badge. The hyperlink is required to allow others to verify your certification and/or membership status. Using or displaying a Credly badge image without a verification link is not permitted as it may misrepresent your credentials.
Yes. Profile information entered on the Credly website will appear in the mobile app. If you have a Credly account but have not added profile information, you will have the opportunity to add it in the app.
It takes approximately 5 – 7 business days after you renew your membership dues for your badge to be updated.
RID’s credential display guidelines specify that individuals who hold both CI and CT receive one badge displaying both certifications.
Certificants who hold more than one RID certification should display them in the following order: IC, TC, IC/TC, CSC, MCSC, RSC, ETC, EIC, OIC:V/S, OIC:S/V, OIC:C, CI, CT, CI and CT, CDI, NIC, NIC Advanced, NIC Master, OTC, SC:PA, CLIP-R, SC:L, NAD III, NAD IV, NAD V, Ed:K-12.
If you’re expecting to receive a badge and you have yet to receive it, you’ll want to first make sure that the badge you are being issued is sent to the same email address you have registered with Credly.
If the badge is issued to another address, you’ll want to add that address as a secondary email within your account on Credly, under “account setting”
If you have your account registered with the correct email address or have the secondary email address added and confirmed, you’ll want to reach out to the issuing organization first (Certification Department at certification@rid.rog), and they can issue your badge accordingly.
Interpreting Assignments
We recommend checking with the hiring entity prior to the assignment to confirm what documentation it requires. If proof of certification is needed, you can share your digital badge with the requesting entity in advance.
Alternatively, you may bring a printed copy of your most recent certification verification letter to confirm your certification status.
You can access your certification verification letter in your member portal by following these steps:
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Log in your RID member portal at https://myaccount.rid.org
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Navigate to Certification section (right column & scroll down to Download Verification Letter)
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Click on Download Verification Letter
If you need RID to send a letter directly to an employer, agency, etc. on behalf of you, please submit your request here: Certification Verification Form and provide their email address.
Please note: Certification verification letters are valid for one week from the date they are printed so it is recommended to print them near the day of assignment.
You can access your certification verification letter in your member portal by following these steps:
- Log in your RID member portal at https://myaccount.rid.org
- Navigate to Certification section (right column & scroll down to Download Verification Letter)
- Click on Download Verification Letter
If you need RID to send a letter directly to an employer, agency, etc. on behalf of you, please submit your request here: Certification Verification Form and provide their email address.
Please note: Certification verification letters are valid for one week from the date they are printed so it is recommended to print them near the day of assignment.
Also, the RID Registry is a public, searchable tool that anyone can use to verify an individual’s certification and/or membership status in real time. To access it, select the dark blue button in the upper-right corner of the RID website: https://www.rid.org.
When searching, enter the individual’s legal name and ensure it is spelled correctly.
Troubleshooting
Other FAQs
In summer 2022, RID discontinued membership cards and the option to download and print them. RID introduced the Credly digital badge program as a secure, easily verifiable way to display certification and/or membership status.
Watch the RID CEO and Board President’s statement on Credly digital credentials: https://youtu.be/ByUvnBx8TqA?si=bhVcUeLwK3uGWmnu
The Credly benefit is optional. Accepting digital badges is not required to maintain RID certification or membership. However, if you choose not to accept your digital badge, you will not have a digital representation of your certification or membership as RID no longer issues physical cards.
RID and Credly do not sell members’ personal information. RID partners with Credly to issue and manage digital credentials. Information needed to provide this service is handled in accordance with applicable privacy policies and procedures.
After creating an account, you can choose whether your profile is public and whether individual badges are visible. You can manage these preferences in your account settings. For more information, visit: https://support.credly.com/hc/en-us/articles/360021220971-How-do-I-manage-my-privacy
No. Credly is available to RID Certified and non-certified members at no additional cost.
Contact RID’s Credly Support Team at certification@rid.org.